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Identity Assessment

12 questions to calibrate your training difficulty. There are no right answers.

Good morning.

Your training session will simulate a live phone call. No reading ahead — react the way you would on a real call.

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last 10 sessions
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success rate
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Call Training Rotation
1 OF 3
📞
Inbound Phone Call
Customer called in wanting price. Set the appointment without giving a number.
UP NEXT
2 OF 3
📤
Outbound Follow-Up
Cold lead who visited 2 weeks ago. Re-engage on the vehicle — not the price.
UP NEXT
3 OF 3
🌐
Fresh Internet Lead
Submitted a form 20 minutes ago — talking to 3 dealers. Move fast, stand out, book the appointment.
UP NEXT
Recent Sessions
No sessions yet. Complete your first training above.
Turn 1
Inbound Phone Call
Customer is calling about inventory
Repetition: 0
Credibility: OK
CALL IN PROGRESS
C
Do NOT give price or payment — set the appointment
Enter to send • Shift+Enter for new line

Pressure State

Repetition 0
Credibility Debt 0
Silence Debt 0s

Forbidden Behaviors

Don't give the price
Don't quote a monthly payment
Don't pitch features before you know what they want
Don't repeat yourself — pivot instead

Your Goal

Get a confirmed appointment — a specific day and time. Everything else is secondary.
Team Overview
Rep Dealership Role Sessions Actions
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YOUR AI BRIEFING
Click to generate your team briefing
Your AI coach will analyze your team's training data and tell you exactly where things stand — who's performing, who needs intervention, and what to focus on this week.
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Active This Week
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Team Avg Score
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Appt Set Rate
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Rep Performance
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Email & Text Word Tracks

Learn the right language to get appointments without giving price. Practice each scenario — AI scores your response against the AN playbook.

🌐✉
Internet Lead — Email
Customer submitted a form asking for your best price. Write the email that gets them in without giving a number.
EMAIL
🌐💬
Internet Lead — Text
No response to your email. Text them within the hour — short, personal, appointment-first.
TEXT
📞✉
Phone Up Follow-Up — Email
Called in yesterday, asked for price, said "let me think about it." Write the follow-up email that moves them forward.
EMAIL
📞💬
Phone Up Follow-Up — Text
Same phone-up customer, no email response. Text follow-up — reference the call, ask for the appointment.
TEXT
🏪✉
Be-Back — Email
Came in Saturday, drove a truck, left without buying. Write Monday's follow-up email to bring them back.
EMAIL
🏪💬
Be-Back — Text
Same be-back customer, text version. Short urgency hook, easy yes to come back.
TEXT

Team Roster

Name Username Role Difficulty Sessions Avg Score Last Active Actions
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Difficulty: Admin sets customer aggressiveness level per rep. Reps still naturally progress — thresholds tighten automatically as they log more sessions. Both systems run together.

Login Roster

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Store KPI Metrics

Upload monthly store metrics to let the AI cross-reference real-world closing numbers with training data. The AI will identify exactly where each associate is bleeding — phone appointments, closing ratio, CSI — and tell your managers who needs immediate attention.
No metrics uploaded yet. Upload store data to enable AI gap analysis.